Refund, Return & Cancellation Policy
Every order is ground, packed, and handled with care so it reaches you fresh. Since we deal with food products, we can't accept returns once an order is delivered — but if something's wrong, we'll make it right.
Returns
Due to the nature of our products, and for food safety and hygiene reasons, we do not accept returns or exchanges once a product has been delivered.
Please check your order at the time of delivery and contact us immediately if you receive an incorrect, damaged, defective, or compromised product.
Damaged, missing & incorrect products
Damaged or incorrect products
If your order arrives damaged, leaking, opened, defective, or you've received the wrong product, contact us within 48 hours of delivery with:
- Your order number
- Photos of the outer packaging/carton
- Clear photos of the damaged or incorrect product
- A brief description of the issue
Once verified, we'll arrange a replacement or refund depending on the circumstances and product availability. Claims made after 48 hours may not be eligible.
Missing items
If an item is missing from your order, let us know within 48 hours of delivery with your order number and photos of the package received. After verification, we'll send the missing item or arrange an appropriate refund.
Delivery issues
If your order is returned to us due to an incorrect address, incomplete contact details, repeated unsuccessful delivery attempts, or refusal to accept the shipment, additional shipping charges may apply to reship it. Refund eligibility in such cases is assessed case by case.
Refunds
If a refund is approved, it's processed to the original payment method used while placing the order. Depending on your bank, card issuer, payment gateway, or UPI provider, it may take approximately 5–10 business days to reflect in your account once processed.
Shipping charges, where applicable, are not refundable unless the refund is due to an error on our end or the product was damaged during delivery.
Order cancellation
You can request to cancel your order as long as it hasn't entered our grinding, preparation, packing, or dispatch process. Since our products are freshly prepared against each order, cancellation may not be possible once processing has begun.
Reach out fast
Contact us as soon as possible with your order number.
We check the batch
We confirm whether grinding or packing has started.
Refund, if approved
Prepaid orders are refunded to the original payment method.
When refunds or replacements don't apply
- The request is made more than 48 hours after delivery.
- The product has been opened or used with no quality or manufacturing issue.
- The product was damaged due to improper storage or handling after delivery.
- Incorrect or incomplete delivery information was provided at checkout.
- The customer simply changes their mind after the order has been processed or delivered.
- Minor differences in colour, texture, aroma, or appearance occur due to the natural characteristics of spices and ingredients.
Need help with an order?
Bakewell MasalaKalakar Nest, Ferry Road Bolara,
Mangalore, Karnataka – 575001, India
Please include your order number so we can assist you quickly. Support hours: Monday to Saturday, 10:00 AM – 6:00 PM.