Return Policy

Eligible for replacement or refund

You may contact us for a replacement or refund if:

• You received a damaged or leaking product.
• You received an incorrect product.
• The product packaging was opened or compromised during delivery.
• An item from your order is missing.
• The product received has a genuine quality or manufacturing issue.

Any such issue must be reported to us within 48 hours of delivery.

How to raise a request

Contact our customer support team within 48 hours and provide:

Once we receive the required information, our team will review the request. If approved, we may provide a replacement or refund, depending on the nature of the issue and product availability.

Non-returnable products

Returns, replacements, or refunds will generally not be accepted if:

• The request is raised after 48 hours of delivery.
• The product has been opened or used without a genuine quality issue.
• The customer changes their mind after delivery.
• The wrong product was ordered by the customer.
• The product was damaged due to improper handling or storage after delivery.
• The product has been consumed partially or completely.
• There are minor natural variations in the colour, aroma, texture, or appearance of spices and ingredients.

Refunds

Where a refund is approved, the amount is processed to the original payment method used for the purchase.

After the refund is initiated, it may take approximately 5–10 business days to reflect in your account, depending on your bank or payment provider.

Cancellation before processing

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be accepted only if the order has not entered the grinding, preparation, packing, or dispatch process. Once processing has started, cancellation may not be possible.